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Konzernweit sorgen MitarbeiterInnen bei Bahn und Bus (zusätzlich rund Lehrlinge) dafür, dass täglich rund 1,3 Millionen Reisende sicher an ihr. Zur zügigen Klärung Ihrer Teilnehmerbeschwerde zum Anbieterwechsel ist es für die. Bundesnetzagentur und die betroffenen Unternehmen sehr hilfreich, wenn. Fahrgastrechte von Bahnreisenden nach Verordnung (EG) Nr. / 1. Beim Kauf eines Bahntickets Online-Beschwerdeformular für den Busverkehr.

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Carriage of unaccompanied children is subject to a fee of EUR 50 per route.

In the cases named above, the passenger is at liberty to prove that Germania has not suffered any or very little loss through the non-appearance for the flight. Die Schlichtungsstelle xeutsche das Schlichtungsverfahren erst dann bearbeiten, wenn Sie sich hinsichtlich Ihres Anliegens zuvor an das Verkehrsunternehmen gewendet haben. In the event of death, this advance payment will amount to no less that 16, SDR rounded sum in national currency: By continuing to use our website, you agree to this.

Fahrgastrechte im Kraftomnibus- und Eisenbahnverkehr

The pilot in command is authorized to take all required safety measures at any time. Every excess carry- on item that exceeds the free baggage allowance or the dimensions will be charged at the boarding gate with EUR Ist die Zahlung bereits erfolgt?

Germania reserves the right to initiate criminal or civil law action for such conduct. The points of sale are responsible beschwerdeforular sealing duty-free items in bags.

Payment is due upon booking.


A higher limit of liability applies if the passenger provides a specific explanation when checking-in the baggage and pays the requested surcharge. A change in booking to a cheaper rate is not possible.


Exemptions from and limitations of the liability of Germania apply correspondingly for the benefit of its agents, attendants, representatives as well as every person whose aircraft Germania uses including agents, attendants and representatives as well as for “travel organisers” including their agents, attendants and representatives.

The airline company is liable for damage through delay with the carriage of passengers, unless it has taken all reasonable measures to avoid bescgwerdeformular or taking these measures was impossible. Items and bags that do not comply with the aforementioned regulations may not be taken on board.

Other rights of the passenger remain unaffected. Passengers must arrive at the check-in counter at deutschf time that enables them to complete check-in and be in possession of a boarding pass no later than 45 minutes prior to the booked time of departure. Should payments be delayed or not be made in full, Germania has the right to demand at least the legally allowed interest on the arrears.

The pilot in command has full authority to make decisions regarding passenger occupancy as well as regarding loading, distributing, securing and unloading baggage to be transported on the aircraft.

Carry-on items may not exceed a weight of 6kg or dimensions of 55cm x 40cm x 20cm. The limitations of liability set out in Article 22 of these General Conditions of Carriage apply. Furhtermore the passenger shall present himself at latest 25 minutes — for flights to and from Lebanon, Israel, Iran and Iraq at latest 35 minutes — prior to departure at the boarding gate.


Beschwerdeofrmular in booking or name changes can only be initiated by the contracting person. Please note that battery-operated wheelchairs can only be transported in an upright position; it may therefore not be possible to fit them through the cargo compartment door.

In addition, passengers will be offered alternative carriage bescbwerdeformular the final destination of their booked flight.


If a passenger is killed or injured, the airline company shall pay an advance payment within 15 days from declaration of the person entitled to damages beschwerdeeformular order to cover the immediate financial needs. Passenger-related fees such as fees calculated per passenger shall be deducted; statutory conditions apply for the refund. Unaccompanied children between 5 and 11 years of age must be registered with Germania by e-mail specialservices germania.

Germania reserves the right to refuse carriage to passengers after the 36th week of pregnancy. The two wheelchairs or mobility aids should be collapsible. Entwertung fehlt, Automatendefekt, Fahrkarte vergessen etc.

The German version of these Terms and Conditions is binding and this English version is provided for convenience only. The responsible passenger must reimburse Germania for all reasonable costs incurred in connection with an unscheduled landing necessitated by such reasons.

One adult must beschwerdeformulr each respective infant aged two years or younger. Transport of animals to the United Kingdom, Ireland, Malta or Sweden is subject to very strict regulations.